POLICIES
All policies are effective as of January 1, 2023
Payment for Graphic Design Services:
All graphic design requests under $100 will require payment in full before we will begin working on your design project. For all graphic design requests of $100 or more, a $100 non-refundable deposit will be required before we will begin working on your design project. This deposit will be applied towards your final balance once your design project has been completed to your satisfaction. All design samples remain the property of One City Enterprises until the final payment for your project has been received.
Payment for Promotional Products and Custom Merchandise:
Payment for promotional products and custom merchandise must be made in full at the time you place your order. If your order includes graphic designs by One City Enterprises, you will be bill separately under the terms and conditions of the Payment for Graphic Design Services policy outlined above.
Refund Policy:
In the event there was an error in the production of your items, an issue with print quality, or your items were damaged in shipping, we will replace those items at no charge to you. However, promotional products and custom merchandise are non-refundable and are only exchangeable under the aforementioned circumstances.
If you have any questions about our policies, please visit our Contact Page to get in touch with us!
Payment for Graphic Design Services:
All graphic design requests under $100 will require payment in full before we will begin working on your design project. For all graphic design requests of $100 or more, a $100 non-refundable deposit will be required before we will begin working on your design project. This deposit will be applied towards your final balance once your design project has been completed to your satisfaction. All design samples remain the property of One City Enterprises until the final payment for your project has been received.
Payment for Promotional Products and Custom Merchandise:
Payment for promotional products and custom merchandise must be made in full at the time you place your order. If your order includes graphic designs by One City Enterprises, you will be bill separately under the terms and conditions of the Payment for Graphic Design Services policy outlined above.
Refund Policy:
In the event there was an error in the production of your items, an issue with print quality, or your items were damaged in shipping, we will replace those items at no charge to you. However, promotional products and custom merchandise are non-refundable and are only exchangeable under the aforementioned circumstances.
If you have any questions about our policies, please visit our Contact Page to get in touch with us!